Last updated: June 2026
Thank you for shopping with Benguy Sourcing. This Refund and Returns Policy explains how refunds, returns, exchanges, cancellations, and order issues are handled on our website.
Benguy Sourcing operates mainly as a pre-order and product sourcing platform. This means some products are sourced from suppliers after an order or request has been placed. Because of this, customers are encouraged to carefully review product details, minimum order quantity, shipping cost, estimated delivery timelines, colors, sizes, and other product information before placing an order.
Overview
Our refund and returns policy applies within 30 days after delivery of an eligible item. If 30 days have passed since you received your item, we may not be able to offer a refund, return, or exchange.
To be eligible for a return, the item must be unused, undamaged, and in the same condition that you received it. It must also be in its original packaging where applicable.
Pre-Order and Sourcing Products
Most products listed on Benguy Sourcing are pre-order or sourcing-based products. This means availability, colors, sizes, stock, packaging, shipping cost, and delivery timelines may depend on supplier confirmation.
For pre-order products:
- Minimum Order Quantity (MOQ) may apply.
- Colors may be randomly mixed depending on supplier availability.
- Product images are for reference and may have slight differences from the final supplied item.
- Shipping cost and delivery timeline may depend on supplier, logistics, customs, and destination.
- Orders may require final confirmation before sourcing begins.
Once a sourcing or pre-order request has been confirmed and processing has started with the supplier, cancellation or refund may not always be possible unless the item is unavailable, defective, or there is an error from our side.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items affected by minor color differences due to supplier availability, lighting, photography, or screen display
- Items without original packaging where packaging is required
- Items returned more than 30 days after delivery
- Items damaged due to customer handling or misuse
- Customized, special order, or supplier-confirmed pre-order items
- Sale, clearance, or discounted items unless defective
- Items affected by minor color differences due to supplier availability, lighting, photography, or screen display
Refunds
Once your return request is received, we will review the issue and may request photos, videos, order details, receipts, or other supporting information.
If your refund is approved, the refund will be processed through the original payment method or another agreed payment method. The time it takes for the refund to reflect may depend on your bank, mobile money provider, card provider, or payment gateway.
Refunds may be approved where:
- The item received is defective or damaged
- The wrong item was delivered
- The ordered item is unavailable and cannot be sourced
- There was a confirmed error from Benguy Sourcing or the supplier
Shipping fees, payment processing fees, and other service-related charges may not be refundable unless the issue was caused by an error from our side.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank, card provider, mobile money provider, or payment service.
Processing times may vary depending on the payment provider.
If you have checked and still have not received your refund, please contact us at:
abbenguy.customerservice@gmail.com
Exchanges
We may replace items only if they are defective, damaged, or if the wrong item was delivered.
To request an exchange, contact us with your order details and clear photos or videos of the issue. Exchange approval depends on item availability and supplier confirmation.
Returns
To request a return, contact Benguy Sourcing before sending any item back.
Please do not return any product without approval from our team.
Customers may be responsible for return shipping costs unless the return is due to an error from Benguy Sourcing or the supplier. Return shipping costs are non-refundable unless otherwise agreed.
If the item is expensive or fragile, we recommend using a reliable delivery service with tracking. Benguy Sourcing is not responsible for returned items that are lost or damaged during return delivery.
Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, contact us as soon as possible with:
- Your order number
- Your name and contact details
- Photos or videos of the item
- Photos of the packaging where possible
- A clear explanation of the issue
We will review the issue and advise on the next steps.
Order Cancellations
Customers should contact us as soon as possible if they want to cancel an order.
If sourcing or supplier processing has not started, cancellation may be possible. If the order has already been confirmed with the supplier, shipped, or processed, cancellation may not be possible.
Contact Us
For questions about refunds, returns, exchanges, or order issues, contact us at:
Email: abbenguy.customerservice@gmail.com
Website: https://sourcing.benguyimports.com